| Question |
Answer |
| What is an FSA? |
FSA stands for Flexible Spending Account. It is used for eligible medical expenses. |
| What is a DCA? |
DCA stands for Dependent Care Account. It is used for eligible dependent care expenses. |
| What is an HRA? |
HRA stands for Health Reimbursement Arrangement. It is funded entirely by your employer. |
| What does Annual Election mean? |
Annual elected health care amount that can be used from the first day of the plan year. |
| I did not receive a Customer Statement. |
Email us at flexsupport@flexsaveamerica.com or call (888) 231-1363 |
| I was unable to access my account online |
Email us at flexsupport@flexsaveamerica.com or call (888) 231-1363 |
| My card was stolen |
Call (888) 231-1363 or cancel your card online by clicking "my account" at http://www.flexsaveamerica.com/ |
| My balance is not correct. |
Call us at (888) 231-1363 |
| Can I order a card for a dependant? |
Yes. A $10.00 fee applies. Call (888) 231-1363 to order |
| How can I increase my annual contribution? |
Check with your HR Department to see if you qualify |
| When does Open Enrollment begin? |
Check with your HR Department for open enrollment information |
| My screen resolution is poor. |
You should set your screen resolution to 800 x 600 |
| What happens if I forgot my password/user ID |
Call (888) 231-1363. Passwords/User ID's will be sent to the email address on file |
| How long will it take to receive my new card? |
Usually 10 business days |
| Definition: Approved |
Expense has been deemed eligible for disbursement |
| Definition: New |
Transaction authorized. Expense may require additional substantiation. |
| Definition: Pending |
Transaction authorized. Additional substantiation required,. |
| Definition: Ineligible |
Transaction authorized. Expense deemed ineligible. Refer to your ineligible notification letter |
| Definition: Resolved |
Transaction was resolved and cleared |
| How do I file for reimbursement for claims paid without using my FlexSave card? |
Click on FORMS and print request for reimbursement or file a claim online |
| How do I send in my receipts? |
You can mail them using the address located at ABOUT US or you may fax your request to: (248) 539-8002. You can also email them to flexsupport@flexsaveamerica.com |
| Will my card be good if I re-enroll? |
Yes. Your card will have an expiration date on it. It automatically rolls over from year to year as long as you continue to participate. Cards are valid for three years. |
| Is there a grace period? |
Yes. Please refer to your summary plan description, or call (888) 231-1363 |
